Business Profile

Business Profile

Monument Metals LLC

Coin Dealers

Business Profile

Monument Metals LLC

Additional business information

Additional Information: Hours of Operation9am - 5pm EST Mon - Fri

BBB Rating & Accreditation

Accredited Since: 5/11/2017

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

Average of 10 Customer Reviews

Customer Complaints

This business has 0 complaints

BBB Rating & Accreditation

Accredited Since: 5/11/2017

Years in Business: 6

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Products & Services

This business provides sales of coins, stamps and precious metals.

Business Details

Location of This Business
1341 Hughes Ford Rd STE 113, Frederick, MD 21701-3134

BBB File Opened:3/27/2017
Years in Business:6
Business Started:9/17/2014
Business Incorporated:9/17/2014
Accredited Since:5/11/2017
Type of Entity:Limited Liability Company (LLC)
Number of Employees:5
Business Management
  • Mr. Jonathan Swyers, Owner
Additional Contact Information

Customer Complaints

0 Customer Complaints

Customer Reviews

10 Customer Reviews

Most Recent Customer Review

I placed a silver and gold coin order with this company on Aug 27, 2018. There were 3 item on the order. 2 items were silver and 1 item was gold. The silver items are correct. The gold item is incorrect. The item I ordered was a 50 Pessos gold coin weighing 1.2 oz. What I received is a gold coin of 1 oz which looks similar to the 50 Pessos coin. So there is a 0.2 oz difference. At the time I paid 1534.06 for 1.2 oz. I was cheated out of $255.68 (now worth $300) for the missing 0.2 oz. I spoke to the business today and they said there is nothing they can do. They did not have records going back 3 years and were not interested in trying to resolve the issue in any way. This business will make mistakes on your order and will not bother to work with you on their error. Needless to say I will never deal with this business again after spending thousands with them.

Monument Metals LLC Response

08/30/2021

This customer contacted us 3 years, thats right, 3 years after placing his only order with us to report that there was an issue with his order and that we owe him money. We keep records of all sales to clients, and our records show that the correct items were sent back in 2018. We also video everything that is sent out, but our video records dont go back for 3 years. If this was shipped incorrectly, the client needed to contact us in a reasonable amount of time so that we could check our video and resolve the issue like we always do. The fact that this was raised 3 years later makes it impossible for us to go back and check the video on this order to verify this claim. We try to be as lenient as possible with issues with customer orders because we always try to get things right but reporting an issue 3 years later is suspect at best.

Products & Services

This business provides sales of coins, stamps and precious metals.

Business Details

Location of This Business
1341 Hughes Ford Rd STE 113, Frederick, MD 21701-3134

BBB File Opened:3/27/2017
Years in Business:6
Business Started:9/17/2014
Business Incorporated:9/17/2014
Accredited Since:5/11/2017
Type of Entity:Limited Liability Company (LLC)
Number of Employees:5
Business Management
  • Mr. Jonathan Swyers, Owner
Additional Contact Information

Business Categories

Local BBB

BBB of Greater Maryland

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the companys size and volume of transactions, and understand that the nature of complaints and a firms responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the companys size and volume of transactions, and understand that the nature of complaints and a firms responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Say hello

Find us at the office

Schwede- Busard street no. 40, 77937 Riyadh, Saudi Arabia

Give us a ring

Smith Waltimyer
+86 488 682 876
Mon - Fri, 10:00-17:00

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